Parameters Explorer
Understand the experience parameters that drive service and organizational innovation.
Duration
The length of time required to complete a service or experience
temporalResponsiveness
How quickly the system responds to user actions or requests
temporalSynchronicity
The degree to which activities happen simultaneously or sequentially
temporalFrequency
How often an interaction, touchpoint, or service occurs
temporalRhythm
The pattern and flow of interactions over time
temporalSatisfaction
The degree to which the experience meets or exceeds expectations
emotionalEngagement
The level of attention, involvement, and participation in the experience
emotionalTrust
The confidence in the reliability, integrity, and competence of the service provider
emotionalComfort
The physical and psychological ease experienced during the service
emotionalDelight
The positive emotional response beyond basic satisfaction
emotionalClarity
How clear and understandable the information and instructions are
cognitiveLearnability
How easily users can learn to use the service or system
cognitiveMemorability
How easily users can remember how to use the service after a period of non-use
cognitiveCognitive Load
The mental effort required to use the service or system
cognitiveIntuitiveness
How naturally users can understand and use the service without instruction
cognitivePersonalization
How well the service adapts to individual user needs and preferences
relationalEmpathy
The degree to which the service demonstrates understanding of user feelings and needs
relationalConnection
The sense of relationship between users and service providers
relationalCollaboration
How effectively users can work together with the service or with other users
relationalCommunity
The sense of belonging to a group of users with shared interests or goals
relationalEfficiency
How well resources (time, effort, materials) are used to achieve outcomes
operationalReliability
The consistency and dependability of the service over time
operationalConsistency
The uniformity of experience across different touchpoints, times, or users
operationalAdaptability
How well the service adjusts to changing conditions or requirements
operationalScalability
How well the service can grow or shrink to meet changing demand
operationalUtility
The usefulness and practical value of the service to users
valueCost
The financial, time, or effort expense required to use the service
valueAccessibility
How easily the service can be used by people with diverse abilities and needs
valueSustainability
The environmental, social, and economic long-term viability of the service
valueImpact
The breadth and depth of effect the service has on users and stakeholders
value